Frequently Asked Questions
How Long Will it Take to get my Order?
At Hands N Paws, we understand that you want to get your order ASAP. We try to ship all in-stock orders within one business day, ensuring that you will get your order quickly! Additionally, most orders ship USPS Priority Mail, meaning you should get your package within 2-3 days.
What if I need my Item in a Hurry?
Email us at firstname.lastname@example.org or call us at 480-389-7569 We will try to get your your item as quickly as we can!
What if I need to Cancel My Order?
If you placed an order, and need to cancel for whatever reason, please email us at email@example.com or call us at 480-389-7569 ASAP. Please have your order number, credit card and all other applicable info ready.
How Do I Return an Item if it is Not What I Want?
We accept returns for most items provided they are in unused condition and returned in the original packaging with the tags attached. We cannot accept items that have been in contact with your pet so if you have purchased a pet carrier or pet clothing, you may want to just do a visual inspection. For more information, please email us at firstname.lastname@example.org or call us at 480-389-7569. Please read our entire return policy here.
How Do I Place a Phone Order or Speak to a Customer Service Representative?
Call us at 480-636-8348 and we will work you through the process.
Is there a Minimum Order Requirement?
Nope, we will ship all orders of all sizes...bring it on!
Is your site secure?
Of course! All orders are processed with SSL 256 Bit encryption ensuring customer security. Additionally, we do not keep credit card information on file once an order has been placed.