For product inquiries, please email us at mail@handsnpaws.com or phone us at (480) 290-1363.
We encourage you to contact us before making your purchase if you have any questions. E-mail is usually the most expedient way to contact us using the form below. A customer service representative will try to respond to your request the same day. You can also try us by phone, but that has a longer turn around time. If you don't hear from us, please follow up by email. Please do not put private information such as credit card information in your emails to us, as this communication is not encrypted.
Customer Service Hours
(Mountain Standard [Arizona] Time)
Sunday: Closed
Monday: 9 a.m. - 3 p.m.
Tuesday: 9 a.m. - 3 p.m.
Wednesday: 9 a.m. - 3 p.m.
Thursday: 9 a.m. - 3 p.m.
Friday: 9 a.m. - 3 p.m.
Saturday: Closed
Order Status
Contact us by email at orders@Handsnpaws.com. If you are contacting us about the status of your order, please check the status update page first by logging into your account. Additional inquiries regarding your order should include your order number in the subject header of your email so that it is not removed by our spam filters. This enables us to respond to you more quickly.
Non-Business Days
We regret that we are not available on all major United States and religious holidays or weekends to respond to your queries, but we will make every effort to respond after these times.
Returns
Please review our return policy. If you are contacting us about a return, remember to email us for an RMA number and state the reason for your return before you send your return or you may invalidate your return.
Please allow 48 hours for us to respond to RMA request excluding weekends. If after 48 hours you have not received a response, please call our customer service number.
